THE WORKSHOPS’ TOPIC
Customer Service Improvement
Value means different things to different people: reputation, financial performance, shareholder returns, customer satisfaction and loyalty, social good, balancing budgets, stability and agility to name a few. The 9 Levers of Value represent the key elements of an organization’s financial, business and operating model that CEOs and executives can pull when designing and implementing strategy. The framework and approach can be applied at the corporate strategy level or within the portfolio at the business unit level. It works for international and national organizations, large and small, private, public and not-for-profit. This framework is designed to bring a greater focus and a deeper level of understanding of the dynamics between all 9 Levers of Value, providing leaders with increased visibility and control through planning and execution.
Finance for Management
Nowadays, Vietnamese businesses are challenged with increased competition (domestically and from foreign entrants), increased business complexity, increased operational cost and more demanding customers. To become the market leaders, businesses need to define how enterprise performance management is important for enterprises and organic/ in-organic growth: Capital raising; M&A, partnership & alliances.